As of at the moment, 22 July, AirAsia has resumed regular operations, having recovered all its programs impacted by the outage because it continues to run service restoration for friends impacted over the weekend.

Since Friday’s outage, the airline has already linked over 500,000 friends through 3,000 flights to their locations because the international IT outage on19 July regardless of the disruption to its Departure Management Methods (DCS.}

The outage triggered flight delays on account of handbook processing for 2 days, inflicting inconvenience to passengers at varied airports. 

Security stays a precedence

On condition that handbook processing includes meticulous regulatory and immigration compliance procedures to prioritise airline security, safety and border necessities, many friends skilled lengthy queues as they needed to be verified individually. 

With the quantity of flights and passengers in the course of the weekend, this contributed to flight delays. Nonetheless, AirAsia efficiently operated over 99 per cent of its flights throughout this time.

AirAsia Aviation Group CEO Bo Lingam mentioned: “We’re grateful to have been in a position to join over half one million friends throughout our 130 vacation spot community when the world was reeling from the influence of the worldwide IT outage. Because of the presence of a strong Enterprise Continuity Plan and the well timed determination to change to a standalone handbook mode, friends have been in a position to proceed on their journeys safely. Nonetheless this meant navigating the delays of meticulous handbook processing.”

He added that the airline’s Enterprise Continuity Plan is concentrated on supporting continuity in any state of affairs, so long as there’s compliance with laid down security and safety measures. It was lucky that AirAsia had the programs, individuals and processes to have the ability to change to handbook with agility, and a strong floor plan to help passengers.

Bo additionally recommended the airline’s floor employees, ICT groups, safety personnel and a whole lot of volunteers and groups who labored across the clock to maintain issues working. 

Regardless of this return to normalcy, AirAsia passengers are nonetheless suggested to watch the standing of their flights by checking their registered e mail and cellphones for flight updates, and to maintain posted on updates on the official web site and social media channels.





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